Dynamics 365 Field Service: Boost technician productivity - Disable clickthrough on lookup values in forms

A new option in the lookup control lets you disable clickthrough on the displayed lookup value. When disabled, the lookup value renders as plain text (not a hyperlink), preventing users from unintentionally opening the related record. This applies to forms across web and mobile.

How to use

In Power Apps, edit the table form containing the lookup.

Select the lookup field, and then select Disable click-through of lookup value .

Select Save and publish the form. The mobile app reflects the change after the next sync.

Enablement and scope

This is a UI‑level control on the lookup field and doesn't require a platform feature flag.

It's configured per form and applies to both mobile and web.

To revert, reenable clickthrough or switch to the default display mode, and then republish the form.

Business Value

You’ll reduce accidental taps and simplify forms by removing clickable lookup links. This helps frontline workers stay focused, lowers cognitive load, and cuts unnecessary navigation, saving time and improving task flow.

Enabled for

Enabled by admins/makers/marketers for end users