Dynamics 365 Commerce: Support trade counter sales in POS

Trade Counter POS is a collection of capabilities for Dynamics 365 Commerce Point of Sale. Businesses can adopt the capabilities individually to support their trade counter operations rather than enable a single, all-or-nothing experience.

Counter associates can find customers, organizations, and products quickly. They can review customer history, credit terms, and contract pricing, and use product attributes to identify items that meet the customer's requirements.

Associates can build and manage large carts efficiently. Bulk add lets them enter multiple items and quantities, while quick add with partial search helps them add products without leaving the transaction. They can search transaction lines to locate items, select multiple lines to apply supported actions together, and filter lines with errors to focus on items that need attention. Keyboard shortcuts and an always-visible action panel help associates complete common tasks and update frequently used transaction fields with fewer navigation steps.

Associates can create orders for B2B organization accounts, capture the named buyer for auditing and accountability, and record order notes to communicate customer requirements.…