Dynamics 365 Customer Insights - Journeys: Create journeys in minutes with Journey Creation Agent

You simply describe in everyday words what you want to create and the Journey Creation Agent builds the journey for you.

With Journey Creation Agent, you can

Use an AI-powered, guided experience for optimized outcomes.

Build in minutes with no technical jargon, complex setup, or cold start. Use natural language to describe the journey you want to create.

Drive results–the agent interprets your goal and asks relevant follow-up questions to refine your intent and ensure accuracy.

Scenario

A campaign manager wants to re-engage inactive customers but has no time to build a journey from scratch. The manager simply types, “Send a re-engagement email to customers who haven’t purchased in 90 days, follow up with a reminder with a discount.” The journey is instantly generated, with the right audience, content, and structure.