Roadmap ID 577790
Launched
Dynamics 365 Contact Center: Workforce engagement management - Enable evaluation retries and improve error handling
Summary
Key features include
Added detailed error insights for failed AI evaluations, enabling supervisors and administrators to understand failure causes and take appropriate corrective actions.
Improved bulk evaluation monitoring by introducing a Records Failed indicator in run history and displaying error details for failed records within evaluation runs.
Enabled supervisors to retry failed evaluations directly from both the evaluation grid and bulk evaluation run lists.
Business Value
This feature improves troubleshooting by providing supervisors with clear, actionable error messages that explain what went wrong and the recommended next steps. It also includes retry functionality, allowing supervisors to rerun failed evaluations.
Enabled for
Enabled for end users automatically
- Status
- Launched
- General availability target
- Jul 2026
- Preview target
- Not published
- Products
- Dynamics 365 Contact Center
- Clouds
- Worldwide (Standard Multi-Tenant)
- Release phases
- General Availability
- Platforms
- Web
- Source created
- 22 Oct 2026
- Source modified
- 22 Oct 2026 · 1d ago