Recorded 11 Nov 2026 at 03:42 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
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Microsoft 365 roadmapMicrosoft 365 roadmap
Dynamics 365 Contact Center: Quality Evaluation Agent - Review historical quality metrics in a unified dashboard
The quality evaluation historical dashboard provides aggregated insights from completed evaluations, helping organizations track quality trends over time. Users can view quality scores and trends across selected date ranges, with up to two years of historical data available.
What it said
Roadmap ID
577895
Status
In development
General availability target
March CY2027
Preview target
September CY2026
Products
Dynamics 365 Contact Center, Dynamics 365 Customer Service
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Preview
Platforms
Web
Added to the roadmap
11 Nov 2026 00:56 UTC
Last changed
11 Nov 2026 00:56 UTC
Source evidence when recorded
Microsoft 365 roadmap
Complete at observationRead 11 Nov 2026 at 03:41 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
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