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Recorded 11 Nov 2026 at 03:42 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.

Dynamics 365 Contact Center: Quality Evaluation Agent - Review historical quality metrics in a unified dashboard

The quality evaluation historical dashboard provides aggregated insights from completed evaluations, helping organizations track quality trends over time. Users can view quality scores and trends across selected date ranges, with up to two years of historical data available.

What it said

Roadmap ID
577895
Status
In development
General availability target
March CY2027
Preview target
September CY2026
Products
Dynamics 365 Contact Center, Dynamics 365 Customer Service
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Preview
Platforms
Web
Added to the roadmap
11 Nov 2026 00:56 UTC
Last changed
11 Nov 2026 00:56 UTC

Source evidence when recorded

Microsoft 365 roadmap
Complete at observationRead 11 Nov 2026 at 03:41 UTC

Coverage describes the sources at this observation. A complete read then does not establish their current position.

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  1. 11 Nov 2026 · 03:42:51 UTC Link: Microsoft 365 Message Center Archive by Merill Fernandohttps://mc.merill.net/message/RM577895
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 11 Nov 16:19 UTC · 274 of 275 readable · 273 fully read · documentation 469/469 current