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Roadmap ID 577895 In development

Dynamics 365 Contact Center: Quality Evaluation Agent - Review historical quality metrics in a unified dashboard

Microsoft 365 Message Center Archive by Merill Fernando
Microsoft 365 roadmap entry

Summary

The quality evaluation historical dashboard provides aggregated insights from completed evaluations, helping organizations track quality trends over time. Users can view quality scores and trends across selected date ranges, with up to two years of historical data available.

Status
In development
General availability target
Mar 2027
Preview target
Sep 2026
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Preview
Platforms
Web
Source created
11 Nov 2026
Source modified
11 Nov 2026 · today
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 11 Nov 15:16 UTC · 274 of 275 readable · 273 fully read · documentation 469/469 current

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