Dynamics 365 Business Central: Copilot and agents - Envision and design AI agents in Business Central

AI agents in Business Central

Business Central introduces AI agents to help users automate repetitive tasks and make business processes more intelligent and efficient. These agents act as specialized assistants that understand context, handle structured data, and collaborate with users to complete end-to-end workflows. For example, the Sales Order Agent simplifies order creation by transforming natural language or email instructions into complete sales documents, while the Payables Agent streamlines vendor invoice processing by extracting key details from incoming invoices and matching them to purchase orders—all reducing manual effort and freeing users to focus on higher-value work.

The agent runtime that powers these built-in agents provides core capabilities that enable the use of agentic AI within Business Central. AI agents are defined, configured, activated, and run directly inside the familiar Business Central environment—leveraging the same security model, administration tools, and user experience as the rest of the product. Results are displayed in-context, with intuitive navigation to related data and entities, allowing users to control the agents through the interface t…