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Roadmap ID 579903 In development

Dynamics 365 Customer Insights - Journeys: Send each message only once with deduplication for SMS and custom channels

Microsoft 365 roadmap entry

Summary

Deduplicates recipients by contact point, so each phone number or custom channel address gets the message once per send.

Eliminates manual post-send clean-up, wasted messaging spend and the customer annoyance of duplicate texts.

Brings SMS and custom channels to parity with email's built-in deduplication.

Status
In development
General availability target
Dec 2026
Preview target
Not published
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability
Platforms
Web
Source created
12 Nov 2026
Source modified
12 Nov 2026 · today
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 12 Nov 06:57 UTC · 266 of 275 readable · 264 fully read · documentation 469/469 current

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