Zammad: Authenticated agents can read AI summary error messages from inaccessible tickets

CISA KEV is observed exploitation evidence. FIRST EPSS is a dated prediction of exploitation in the next 30 days. Missing scores are unknown. This collector requests predictions only for explicit CVE aliases in the public NuGet archive; Microsoft release views retain their existing prediction scope.

No collected risk observation for these identifiers. This does not establish absence of exploitation or a zero probability.

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summarize endpoint and receive the AI provider error message stored for that run, even if the run belongs to a ticket the agent is not authorized to access. The disclosure is limited to the provider error string; ticket content is not exposed. This issue is fixed in version 7.1.2.

Source published

25 Sep 2026 18:22:40 UTC

Source modified

25 Sep 2026 18:41:43 UTC

Observed here

23 Oct 2026 15:48:27 UTC

Source terms

CVE Program Terms of Use

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CVSS 4.0 · 2.3 CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N