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Delayed credits on the Claude Platform

Posted 1 Oct 16:20 UTC, last seen today 14:09 UTC.

Unknown Duration: the provider stated no start
3Updates posted
6Other incidents at the same time

What it affected

As the provider names it

Claude Console (platform.claude.com)Claude API (api.anthropic.com)

What the provider posted

Newest first
  1. 1 Oct 22:36 UTCResolvedThis issue has been resolved.
  2. 1 Oct 18:23 UTCMonitoringWe have resolved the issue causing delays in credits being applied after purchase. We are monitoring closely to ensure no further issues.
  3. 1 Oct 16:20 UTCInvestigatingWe are investigating delays in credit purchases being reflected in account balances, resulting in some requests failing for insufficient credit balance. We will provide an additional update as soon as possible.
  4. 1 Oct 18:28 UTC ChangeIntel noticed a new title; it was "Degraded performance on the Claude API and platform.claude.com"

Around it

From the sources ChangeIntel reads; a match in time is not a cause

What changed

First observed 14 Oct 2026

No field changes in the recorded history.

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ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 14 Oct 13:56 UTC · 254 of 255 readable · 253 fully read · documentation 0/409 current