Resolved
Cloudflare · degraded service
Support Helpdesk Availability Issues
Posted 16 Sep 08:31 UTC, last seen 1 Oct 22:49 UTC.
What it affected
As the provider names itWhat the provider posted
Newest first- 16 Sep 14:58 UTCResolvedThis incident has been resolved.
- 16 Sep 13:34 UTCMonitoringA fix has been implemented and we are monitoring the results.
- 16 Sep 11:43 UTCIdentifiedSupport portal and live chat support remain unavailable while our helpdesk provider works toward a resolution. We strongly advise holding non-urgent cases until the incident is resolved. Please note that emergency phone support is reserved for P1 and emergency issues. Response times on this backup channel may still be heavily delayed.
- 16 Sep 10:21 UTCIdentifiedSupport portal and live chat support are still unavailable due to the ongoing helpdesk provider outage. We highly recommend waiting for the incident resolution to submit or update cases. If you have an urgent issue, you can reach out to us on the emergency phone support line but please note that responses might be heavily delayed.
- 16 Sep 09:11 UTCIdentifiedSupport portal and live chat support are still unavailable due to the ongoing helpdesk provider outage. Customers may still experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Phone support remains fully operational for urgent inquiries.
- 16 Sep 08:32 UTCInvestigatingWe are continuing to investigate this issue.
- 16 Sep 08:31 UTCInvestigatingOur helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
Around it
From the sources ChangeIntel reads; a match in time is not a causeElsewhere at the same time
- Cloudflare Email Notifications Delayed
- GitHub Degradation with Gemini 3.8 Flash
- Cloudflare Network Performance Issues in Los Angeles
- Cloudflare Hyperdrive Degraded Performance
Earlier incidents in the 14 days before
- Cloudflare: Network Performance Issues in AshburnService incident · 15 Sep
- Cloudflare: Network latency affecting SingaporeService incident · 15 Sep
- Cloudflare: Some Replicate models are failing to startService incident · 14 Sep
- Cloudflare: Cloudflare Queues issuesService incident · 14 Sep
What changed
First observed 14 Oct 2026No field changes in the recorded history.
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