We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.

GlobalOregon (us-west1)Contact Center AI Platform

1. 27 Aug 21:45 UTCResolved# Incident Report ## Summary On Thursday, 20 August 2026, from 08:00 to 10:22 US/Pacific (15:00 to 17:22 UTC), multiple Google Cloud services in the us-west1 region experienced elevated latency, provisioning failures, increased error rates, and widespread service degradations for a total duration of 2 hours and 22 minutes. The incident impacted a wide range of core services — including Persistent Disk, Google Kubernetes Engine, Google Compute Engine, Cloud Run, Google Cloud Bigtable, Cloud Storage, and Identity and Access Management — across both control plane operations and data plane requests. We sincerely apologize for the disruption this incident caused to your business operations and critical workloads. We recognize the vital role Google Cloud plays in supporting your organization, and we deeply regret the impact on your business operations and critical workloads. Engineering and infrastructure teams are actively implementing measures to address the root causes and strengthen network resiliency to prevent recurrences in the future. Specifically, teams are monitoring recovery progress, refining safety checks for planned optical maintenance, and optimizing regional traffic routing mechanisms to safeguard against unexpected capacity constraints. ## Root Cause The disruption originated during scheduled fiber optic maintenance, which unexpectedly compromised network capacity between data centers within the us-west1 region. Automated rerouting mechanisms failed to properly redistribute traffic to alternate capacity, resulting in network congestion as volumes exceeded availa…
2. 25 Aug 06:20 UTCResolved# Preliminary Incident Report We sincerely apologize for the disruption this incident caused to your business operations. Recognizing your reliance on Google Cloud, we express our sincere regrets for any operational impact experienced. Our engineering teams are actively addressing the underlying root cause to prevent future recurrences. Please note that the information provided herein reflects our current understanding as of the time of publication and remains subject to revision as the investigation progresses. A comprehensive Incident Report detailing preventive measures will be issued upon conclusion of our inquiry. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support. ## Date/Time of the Issue (All time US/Pacific) * Incident Start: 20 August 2026 08:00 * Incident End: 20 August 2026 10:22 * Duration: 2 hours, 22 minutes ## Summary On Thursday, 20 August 2026, multiple Google Cloud services encountered elevated latency, provisioning failures, increased error rates, and service degradations lasting for a duration of 2 hours and 22 minutes. ## Preliminary Root Cause The disruption originated during scheduled fiber optic maintenance, which unexpectedly compromised network capacity between data centers within the us-west1 region. Automated rerouting mechanisms failed to properly redistribute traffic to alternate capacity, resulting in network congestion as volumes exceeded available bandwidth in the affected area. This underlying network degradation subsequently impacted higher-level…
3. 20 Aug 19:37 UTCResolved**Summary** The issue causing timeouts, degradations, errors, and latencies across multiple us-west1 products has been mitigated. **Description** We have mitigated the issue impacting multiple products in our us-west1 region as of Thursday, 2026-08-20 10:22 PDT. Our engineering teams have restored capacity on a planned optical maintenance that caused unexpected congestion in Dalles, Oregon metro /us-west1 region. Our systems stabilized and services have recovered once capacity was restored. Our teams are continuing to monitor for any residual impact. We will publish an analysis of this incident once we have completed our internal investigation. We thank you for your patience while we worked on resolving the issue. **Diagnosis / Customer Symptoms** Customers in us-west1 may have experienced timeouts, service degradations, errors, and elevated latencies across multiple products. **Workaround** This issue is now mitigated.
4. 20 Aug 19:21 UTCOutage**Summary** The issue causing timeouts, degradations, errors, and latencies across multiple us-west1 products has been mitigated and we are working to recover all products. **Description** Mitigation actions have been completed by our engineering teams and we are seeing recovery from multiple products. We are continuing to work to recover the remaining products. We will provide an update by Thursday, 2026-08-20 13:30 PDT with details. **Diagnosis / Customer Symptoms** Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products. **Workaround** No workarounds needed at this time.
5. 20 Aug 18:53 UTCOutage**Summary** The issue causing timeouts, degradations, errors, and latencies across multiple us-west1 products has been mitigated and we are working to recover all products. **Description** Mitigation actions have been completed by our engineering teams and we are seeing recovery from multiple products. We are continuing to work to recover the remaining products. We will provide an update by Thursday, 2026-08-20 12:30 PDT with details. **Diagnosis / Customer Symptoms** Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products. **Workaround** No workarounds needed at this time.
6. 20 Aug 18:03 UTCOutage**Summary** The issue causing timeouts, degradations, errors, and latencies across multiple us-west1 products has been mitigated and we are working to recover all products. **Description** Mitigation actions have been completed by our engineering teams and we are seeing recovery from multiple products. We are continuing to work to recover the remaining products. We will provide an update by Thursday, 2026-08-20 11:45 PDT with details. **Diagnosis / Customer Symptoms** Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products. **Workaround** No workarounds needed at this time.
7. 20 Aug 17:32 UTCOutage**Summary** We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region. **Description** Mitigation actions are implemented by our engineering teams, recovery trends have been observed across infrastructure layers. Active efforts remain underway to bring impacted cloud services back to full operation. We will provide an update by Thursday, 2026-08-20 11:00 PDT with details. **Diagnosis / Customer Symptoms** Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products. **Workaround** We recommend customers to failover to other regions where feasible.
8. 20 Aug 17:13 UTCOutage**Summary** We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region. **Description** Mitigation actions are implemented by our engineering teams, recovery trends have been observed across infrastructure layers. Active efforts remain underway to bring impacted cloud services back to full operation. We will provide an update by Thursday, 2026-08-20 10:45 PDT with details. **Diagnosis / Customer Symptoms** Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products. **Workaround** We recommend customers to failover to other regions where feasible.
9. 20 Aug 16:44 UTCOutage**Summary** We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region. **Description** We are experiencing an issue with multiple products, beginning on Thursday, 2026-08-20 08:40 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2026-08-20 10:30 PDT with details. We apologize to all who are affected by the disruption. **Diagnosis / Customer Symptoms** Customers in us-west1 may experience timeouts, service degradations, errors, and elevated latencies across multiple products. **Workaround** None at this time.

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