MX Unexpectedly Rebooting

Cisco

1. 16 Apr 2025 17:16 UTCResolvedThis incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.
2. 16 Apr 2025 14:44 UTCMonitoringWe have deployed a fix and services are restored. We will continue to monitor the situation. Please reach out to Meraki Support if you continue to experience unexpected MX reboots.
3. 16 Apr 2025 13:54 UTCUpdateA mitigation is being deployed to our systems and we are continuing to monitor the results. Your MX device may experience a further onetime reboot now during this remediation.
4. 16 Apr 2025 12:45 UTCIdentifiedWe have identified that a subset of devices running IPS/IDS are experiencing unexpected reboots. We are working on a remediation plan to restore device stability.
5. 16 Apr 2025 11:27 UTCInvestigatingWe are aware that some customers are experiencing Meraki MX reboots, and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

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