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Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods

Posted 12 Nov 18:10 UTC, left the provider's feed by 12 Nov 18:34 UTC.

Unknown Duration: the provider stated no start
6Other incidents at the same time

What it affected

As the provider names it

Admin center

What the provider posted

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  1. 12 Nov 18:10 UTC User impact: Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods. More info: Potentially impacted connection methods may include: - Outlook on the web - Messaging API (MAPI) - Exchange ActiveSync (EAS) - Representational State Transfer (REST) API Current status: We’ve identified connectivity errors occurring on a portion of Exchange Online infrastructure which receives and processes users’ access requests. We’ve collected networking logs to review to further investigate the source of these errors and confirm our next steps. Scope of impact: This issue may affect users attempting to access their mailbox in Exchange Online using the affected connection methods. Next update by: Thursday, November 12, 2026, at 8:00 PM UTC

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What changed

  1. Incident state: Ongoing → Ended
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  1. 12 Nov 2026 · 18:34:51 UTC Observed stateOngoing → Ended
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Sources read 13 Nov 20:36 UTC · 274 of 275 readable · 270 fully read · documentation 469/469 current