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Devices might experience a black screen or desktop loading issues after sign-in

Microsoft has received reports of this issue occurring in some virtual desktop environments.

What to do

Resolved by KB5127646. Install it, or any later update for your Windows version, on affected devices.

Fixed by KB5127646 Published 13 Oct 2026 · OS build 28000.3231
47Days from the update that caused it to the fix
0/3Windows versions where it is open
13 OctLast updated by Microsoft · 1d ago

Status on each Windows version

Microsoft can list one issue differently per version
Windows versionStatusCaused byFixed byUpdated
Windows 11, version 26H1Home and Pro · Enterprise and Education Resolved KB5120996 · 27 Aug KB5127646 13 Oct
Windows 11, version 25H2Home and Pro · Enterprise and Education Resolved KB5120998 · 27 Aug KB5127648 13 Oct
Windows 11, version 24H2Enterprise and Education · LTSC Resolved KB5120998 · 27 Aug KB5127648 13 Oct

The update that caused it

What changed

First observed 14 Oct 2026

No field changes in the recorded history.

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ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 14 Oct 11:21 UTC · 251 of 253 readable · 250 fully read · documentation 0/409 current