Known issues
What Microsoft lists as broken, worked around, or changing in a way that breaks things: Windows release health, Office, Microsoft Graph, SQL Server and Exchange Server updates, and the identity platform. Status is shown as Microsoft publishes it, and ChangeIntel notes when Microsoft revises an entry.
Windows 365
source checked 1d ago- Windows 365 Enterprise and Business known issues
Windows 365 Cloud PCs don't support Administrator protection. Components in the remote connection stack require updates to work with Administrator protection's least-privilege model. Support for this environment is planned for a future…
Revised 20 Oct 2026: the text changed
- Windows 365 Enterprise known issues
The following items are known issues for Windows 365 Flex. Users can't access Windows 365 Flex Cloud PCs that are in shared mode: When you assign Windows 365 Flex Cloud PCs in shared mode to a Microsoft Entra ID group that has more than…
Revised 8 Oct 2026: the text changed
- Windows 365 Enterprise known issues
Top-level administrators can't add or edit scope tags that are applied to custom images. Solution: When a scoped admin creates a custom image, the custom image is tagged with the same scope tags that are associated with the scoped admin…
- Windows 365 Enterprise known issues
Some GCC High government customers, whose resources are deployed to the microsoft.us environments, might encounter issues connecting to their Cloud PC when they use web clients or the Safari browser. Possible cause: The issue occurs when…
- Windows 365 Enterprise known issues
Possible cause: This issue might occur for Cloud PCs provisioned before July 2022 that use either of the following mechanisms: Microsoft Attack Surface Reduction rules (for example, Manage attack surface reduction settings with endpoint…
- Windows 365 Enterprise known issues
The following device compliance settings report as Not applicable when being evaluated for a Cloud PC: Trusted Platform Module (TPM); Require encryption of data storage on device. The following device compliance settings might report as…
- Windows 365 Enterprise and Business known issues
In a remote desktop session, when you select one position in a text file, the cursor in the Cloud PC has some offset with the actual position. Possible cause: In high DPI mode, both the server and Cloud PC browser scale the cursor. This…
- Windows 365 Enterprise known issues
When you use Conditional Access, a user who signs in to a Cloud PC for the first time might trigger an impossible travel location alert. Solution: Follow these steps to investigate risk and verify that the activity matches the expected…
- Windows 365 Enterprise known issues
If you turn on the Use Devices preview setting in the Intune admin center, the Cloud PC performance (preview) tab, Cloud PCs with connection quality issues report, and Cloud PCs with low utilization report don't appear on the Overview…
- Windows 365 Enterprise known issues
Upgrading an existing Cloud PC between release versions of Windows 10 to Windows 11 might cause the computer name to change to a name that has a prefix of "pps." The Intune device name remains unchanged. Solution: Find and manage the…
- Windows 365 Business known issues
If a user tries to use a Microsoft 365 Business Standard license on their Cloud PC, they might see the following error: Account Issue: The products we found in your account cannot be used to activate Office in shared computer scenarios…
- Windows 365 Business known issues
When users sign in to their Cloud PCs from Windows 365, the Microsoft Narrator screen reader isn't turned on. Solution: To turn on Narrator when accessing your Cloud PC from the web interface: Go to Windows 365; Sign in to your Cloud PC…
- Windows 365 Enterprise known issues
When screen capture protection is enabled, Microsoft Teams on Windows 365 Cloud PCs doesn't enforce screen capture protection. Troubleshooting steps: Confirm that the WebRTC version is up-to-date; Confirm that the screen capture…
- Windows 365 Enterprise and Business known issues
When non-local admin users sign in to a Cloud PC by using an iPad and the Microsoft Remote Desktop app, the Start menu and taskbar might be missing from the Windows 11 user interface. Solution: Make sure that you have the latest version…
- Windows 365 Business known issues
Users can't send outbound email messages directly on port 25 from a Windows 365 Business Cloud PC. For security reasons, the Windows 365 Business network layer blocks communication over port TCP/25. Solution: If your email service uses…
- Windows 365 Enterprise and Business known issues
Outlook only downloads one month of previous mail, which can't be changed in Outlook settings. Solution: Open Registry Editor; Remove the syncwindowsetting registry key under the path…
- Windows 365 Enterprise and Business known issues
Many devices registered with Active Directory might have a machine account password that is automatically updated. By default, these passwords are updated every 30 days. This automation applies to hybrid joined PCs but not Microsoft Entra…
- Windows 365 Enterprise known issues
Possible cause: To sign in by using single sign-on, the Remote Desktop client requests an access token to the Microsoft Remote Desktop app from Microsoft Entra. In issue in this request process might cause the failed connection…
- Windows 365 Enterprise known issues
When you enable single sign-on, users see a prompt to authenticate to Microsoft Entra ID and allow the Remote Desktop connection when launching a connection to a new Cloud PC. Microsoft Entra remembers up to 15 devices for 30 days before…
- Windows 365 Business known issues
Some websites that users access from a Cloud PC use their IP addresses to determine how content is displayed. Therefore, users might see content based on where the Cloud PC was created, instead of content based on where the user is…
- Windows 365 Business known issues
Because many virtual private network (VPN) solutions are available, Microsoft can't confirm which services work with Windows 365 Business. For more information, consult your VPN provider. For organizations that have advanced networking…
- Windows 365 Enterprise known issues
Watermarking support is configured on session hosts and enforced by the Remote Desktop client. You can configure Watermarking support by configuring a Group Policy Object (GPO) or the Intune Settings Catalog. The default for the QR code…
- Windows 365 Enterprise known issues
The May 21, 2024 updates for Cloud PC gallery images lack the WebRTC Redirector Service. Without this component, Teams media redirection doesn't work. This condition applies to the following gallery images: Windows 11 23H2 with Microsoft…
- Windows 365 Enterprise known issues
When users don't use single sign-on, they can see the Cloud PC lock screen and enter credentials to unlock their Windows session. However, when users use single sign-on, the Cloud PC fully disconnects the session to enable the following…
- Windows 365 Enterprise known issues
When you use single sign-on, Microsoft Entra ID drives all authentication behavior, including supported credential types and sign-in frequency. Solution: To enforce periodic reauthentication through Microsoft Entra ID, create a…
- Windows 365 Enterprise known issues
Government customers (GCC, GCC High) who use Windows 365 on macOS might encounter authentication failures when they use the Windows App to add a work or school account; Web browser access to Windows 365 remains unaffected; The Windows App…
- Windows 365 Enterprise known issues
The Windows 365 user interface and Graph API don't support editing scope tags for individual Cloud PCs. Solution: To sync the scope tag associations to the Windows 365 service, edit scope tags for individual Cloud PCs on Intune's All…
- Windows 365 Enterprise known issues
Windows 365 provisioning might fail if the Desired State Configuration (DSC) extension is used and the PowerShell execution policy is set to AllSigned through Group Policy. Windows 365 sets the PowerShell execution policy to RemoteSigned…
- Windows 365 Enterprise known issues
Windows 365 role assignments don't support adding device groups as part of scope groups. They only support user groups. Solution: Add the correct user groups within the administrator's role assignment. For devices that don't have…
- Windows 365 Enterprise known issues
Windows 365 doesn't support nested security groups. If you apply a scope tag to the top of a nested security group, Cloud PCs in inner nested groups aren't assigned scope tags. Solution: Apply the scope tag individually to each group in…
Undated Microsoft troubleshooting entries can describe longstanding limitations. A workaround does not establish that an issue is resolved.