Microsoft Teams: Copilot summary for transferred calls

Summary

When a call is forwarded/transferred to another colleague, users can prompt Copilot to automatically summarize the context, open questions, etc. for the call as a briefing for the receiving colleague. This feature ensures that the recipient is well-informed about the previous conversations related to the transferred call, enhancing their understanding and preparedness.

Status
Rolling out
General availability target
Jun 2025
Preview target
Not published
Products
Microsoft Copilot (Microsoft 365), Microsoft Teams
Clouds
Worldwide (Standard Multi-Tenant), GCC
Release phases
General Availability, Targeted Release
Platforms
Desktop, Mac
Added to the roadmap
7 Mar 2025
Last changed
5 Jun 2025 · 16mo ago
recently changed
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