Recorded 22 Oct 2026 at 18:42 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
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Microsoft 365 roadmapMicrosoft 365 roadmap
Microsoft Copilot (Microsoft 365): Knowledge templates support for ServiceNow Knowledge Connector
Earlier ServiceNow Knowledge connector did not support ingestion of content for articles created using templates in ServiceNow. But now ServiceNow Knowledge connector supports ingestion of knowledge articles based on out-of-the-box templates like FAQ, How to, What is, etc. & even custom templates used by the customers in their organization.
What it said
Roadmap ID
505436
Status
Launched
General availability target
December CY2025
Preview target
November CY2025
Products
Microsoft Copilot (Microsoft 365)
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Preview
Platforms
Web
Added to the roadmap
7 Nov 2025 00:30 UTC
Last changed
14 Jan 2026 00:00 UTC
Source evidence when recorded
Microsoft 365 roadmap
Complete at observationRead 22 Oct 2026 at 18:41 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
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