Roadmap ID 505437
Launched
Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector
Summary
ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors.
- Status
- Launched
- General availability target
- Jan 2026
- Preview target
- Dec 2025
- Products
- Microsoft Copilot (Microsoft 365)
- Clouds
- Worldwide (Standard Multi-Tenant)
- Release phases
- General Availability, Preview
- Platforms
- Web
- Added to the roadmap
- 14 Nov 2025
- Last changed
- 10 Feb 2026 · 8mo ago