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Recorded 4 Nov 2026 at 10:01 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.

Microsoft 365 roadmapMicrosoft 365 roadmap

Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector

ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors.

What changed

  1. Preview target: December CY2025 → Not stated · Availability target: January CY2026 → Not stated
Page history

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Field-level log (32)

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  1. 4 Nov 2026 · 10:01:18 UTC Last changed10 Feb 2026 00:15 UTC → 14 Nov 2025 01:15 UTC
  2. 4 Nov 2026 · 10:01:18 UTC Preview targetDecember CY2025 → Not stated
  3. 4 Nov 2026 · 10:01:18 UTC General availability targetJanuary CY2026 → Not stated
  4. 4 Nov 2026 · 10:01:18 UTC Source coverage: microsoft-365-roadmapIncomplete → Not collected
  5. 4 Nov 2026 · 10:01:18 UTC Source coverage: merill-message-center-archiveCurrent
  6. 4 Nov 2026 · 10:01:18 UTC Link: Microsoft 365 Copilot/roadmap?topic=Microsoft%20365%20Copilot&period=all#items → No longer listed in this observation
  7. 4 Nov 2026 · 10:01:18 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=505437 → No longer listed in this observation
  8. 4 Nov 2026 · 10:01:18 UTC Link: Microsoft Copilot (Microsoft 365)/roadmap?topic=Microsoft%20Copilot%20%28Microsoft%20365%29&period=all#items
  9. 4 Nov 2026 · 07:16:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  10. 3 Nov 2026 · 10:16:39 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  11. 3 Nov 2026 · 09:13:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  12. 28 Oct 2026 · 08:37:56 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/microsoft-365/roadmap?id=505437 → https://www.microsoft.com/en-us/microsoft-365/roadmap?id=505437
  13. 26 Oct 2026 · 18:49:55 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  14. 26 Oct 2026 · 17:48:57 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  15. 26 Oct 2026 · 06:24:14 UTC Link: Microsoft 365 Message Center Archive by Merill Fernandohttps://mc.merill.net/message/RM505437
  16. 25 Oct 2026 · 20:06:13 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  17. 25 Oct 2026 · 18:13:50 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  18. 24 Oct 2026 · 11:31:34 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  19. 24 Oct 2026 · 09:51:08 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  20. 23 Oct 2026 · 09:33:49 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  21. 23 Oct 2026 · 08:31:50 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  22. 22 Oct 2026 · 18:42:24 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  23. 22 Oct 2026 · 17:41:25 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  24. 21 Oct 2026 · 20:45:25 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  25. 21 Oct 2026 · 19:44:24 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  26. 18 Oct 2026 · 14:54:30 UTC Link: Microsoft 365 Copilot/roadmap?topic=Microsoft%20365%20Copilot&period=all#items
  27. 15 Oct 2026 · 14:22:54 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  28. 15 Oct 2026 · 13:21:54 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  29. 15 Oct 2026 · 12:20:54 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  30. 15 Oct 2026 · 11:19:54 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  31. 14 Oct 2026 · 11:54:40 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  32. 14 Oct 2026 · 11:22:42 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 12 Nov 11:09 UTC · 274 of 275 readable · 272 fully read · documentation 466/469 current

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