Recorded 22 Oct 2026 at 17:41 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
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Microsoft 365 roadmapMicrosoft 365 roadmap
Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector
ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors.
What it said
Roadmap ID
505437
Status
Launched
General availability target
January CY2026
Preview target
December CY2025
Products
Microsoft Copilot (Microsoft 365)
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Preview
Platforms
Web
Added to the roadmap
14 Nov 2025 01:15 UTC
Last changed
10 Feb 2026 00:15 UTC
Source evidence when recorded
Microsoft 365 roadmap
IncompleteRead 22 Oct 2026 at 17:32 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
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