Recorded 14 Oct 2026 at 11:22 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
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Microsoft 365 roadmapMicrosoft 365 roadmap
Microsoft Teams: Automatic recording and transcription for Teams Call Queues
Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.
What it said
Roadmap ID
565215
Status
Launched
General availability target
August CY2026
Preview target
Not stated
Products
Microsoft Teams
Clouds
Worldwide (Standard Multi-Tenant), GCC
Release phases
General Availability, Targeted Release
Platforms
Desktop, Mac
Added to the roadmap
9 Jun 2026 20:46 UTC
Last changed
2 Sep 2026 22:56 UTC
Source evidence when recorded
Microsoft 365 roadmap
IncompleteRead 14 Oct 2026 at 11:19 UTC
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