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Recorded 4 Nov 2026 at 11:04 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.

Microsoft 365 roadmapMicrosoft 365 roadmap

Dynamics 365 Customer Service: Support Not Applicable answer option for quality evaluation criteria

Criteria questions now support a Not Applicable answer option. When a question is marked as not applicable, it is excluded from scoring instead of negatively affecting the evaluation score. This helps ensure evaluations remain accurate when a specific criterion does not apply to the case, interaction, or business scenario being reviewed.

What changed

  1. Availability target: Not stated → September CY2026
  2. Availability target: September CY2026 → Not stated
Page history

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Cite this version
Field-level log (36)

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  1. 4 Nov 2026 · 11:04:04 UTC General availability targetNot stated → September CY2026
  2. 4 Nov 2026 · 11:04:04 UTC Source coverage: merill-message-center-archiveCurrent → Not collected
  3. 4 Nov 2026 · 11:04:04 UTC Source coverage: microsoft-365-roadmapCurrent
  4. 4 Nov 2026 · 11:04:04 UTC Link: Dynamics 365 Contact Center/roadmap?topic=Dynamics%20365%20Contact%20Center&period=all#items → No longer listed in this observation
  5. 4 Nov 2026 · 11:04:04 UTC Link: Dynamics 365/roadmap?topic=Dynamics%20365&period=all#items
  6. 4 Nov 2026 · 11:04:04 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=571192
  7. 4 Nov 2026 · 10:01:18 UTC General availability targetSeptember CY2026 → Not stated
  8. 4 Nov 2026 · 10:01:18 UTC Source coverage: microsoft-365-roadmapIncomplete → Not collected
  9. 4 Nov 2026 · 10:01:18 UTC Source coverage: merill-message-center-archiveCurrent
  10. 4 Nov 2026 · 10:01:18 UTC Link: Dynamics 365/roadmap?topic=Dynamics%20365&period=all#items → No longer listed in this observation
  11. 4 Nov 2026 · 10:01:18 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=571192 → No longer listed in this observation
  12. 4 Nov 2026 · 10:01:18 UTC Link: Dynamics 365 Contact Center/roadmap?topic=Dynamics%20365%20Contact%20Center&period=all#items
  13. 4 Nov 2026 · 07:16:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  14. 3 Nov 2026 · 10:16:39 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  15. 3 Nov 2026 · 09:13:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  16. 28 Oct 2026 · 08:37:56 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/microsoft-365/roadmap?id=571192 → https://www.microsoft.com/en-us/microsoft-365/roadmap?id=571192
  17. 26 Oct 2026 · 18:49:55 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  18. 26 Oct 2026 · 17:48:57 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  19. 26 Oct 2026 · 06:24:14 UTC Link: Microsoft 365 Message Center Archive by Merill Fernandohttps://mc.merill.net/message/RM571192
  20. 25 Oct 2026 · 20:06:13 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  21. 25 Oct 2026 · 18:13:50 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  22. 24 Oct 2026 · 11:31:34 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  23. 24 Oct 2026 · 09:51:08 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  24. 23 Oct 2026 · 09:33:49 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  25. 23 Oct 2026 · 08:31:50 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  26. 22 Oct 2026 · 18:42:24 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  27. 22 Oct 2026 · 17:41:25 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  28. 21 Oct 2026 · 20:45:25 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  29. 21 Oct 2026 · 19:44:24 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  30. 18 Oct 2026 · 14:54:30 UTC Link: Dynamics 365/roadmap?topic=Dynamics%20365&period=all#items
  31. 15 Oct 2026 · 14:22:54 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  32. 15 Oct 2026 · 13:21:54 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  33. 15 Oct 2026 · 12:20:54 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  34. 15 Oct 2026 · 11:19:54 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  35. 14 Oct 2026 · 11:54:40 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  36. 14 Oct 2026 · 11:22:42 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
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Sources read 12 Nov 16:29 UTC · 265 of 275 readable · 263 fully read · documentation 469/469 current

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