Recorded 18 Oct 2026 at 14:54 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
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Microsoft 365 roadmapMicrosoft 365 roadmap
Dynamics 365 Customer Service: Support Not Applicable answer option for quality evaluation criteria
Criteria questions now support a Not Applicable answer option. When a question is marked as not applicable, it is excluded from scoring instead of negatively affecting the evaluation score. This helps ensure evaluations remain accurate when a specific criterion does not apply to the case, interaction, or business scenario being reviewed.
What it said
Roadmap ID
571192
Status
In development
General availability target
September CY2026
Preview target
Not stated
Products
Dynamics 365 Contact Center, Dynamics 365 Customer Service
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability
Platforms
Web
Added to the roadmap
21 Sep 2026 23:04 UTC
Last changed
21 Sep 2026 23:04 UTC
Source evidence when recorded
Microsoft 365 roadmap
Complete at observationRead 18 Oct 2026 at 14:53 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
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