Recorded 24 Oct 2026 at 11:31 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
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Microsoft 365 roadmapMicrosoft 365 roadmap
Dynamics 365 Field Service: Close out bookings and work orders from subcontractor service reports
Business value
Subcontractors commonly communicate completion through an emailed service report or a message describing the work performed. Dispatchers then have to find the correct assignment, interpret the report, update the booking and work order, and copy important closeout details into Field Service. This manual process delays operational visibility, creates inconsistent service history, and can leave completed bookings or work orders open.
Using the subcontractor's service report to prepare the complete closeout gives service teams a faster and more consistent way to reconcile external work. Booking state, work-order status, and the details of the completed visit can be reviewed together before the internal records are updated.
Feature detail
The Subcontractor Agent processes a supported email and service report, identifies the applicable Field Service work order and active booking, and prepares a coordinated closeout proposal.
The proposal can include supported booking and work-order status changes together with completion details extracted from the submission, such as the completion summary, work performed, notes, recommendations, requirements, requested follow-up, actual…
What it said
Roadmap ID
571673
Status
In development
General availability target
February CY2027
Preview target
October CY2026
Products
Dynamics 365 Field Service
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
Preview
Platforms
Desktop, Web
Added to the roadmap
24 Sep 2026 22:58 UTC
Last changed
24 Sep 2026 22:58 UTC
Source evidence when recorded
Microsoft 365 roadmap
Complete at observationRead 24 Oct 2026 at 11:30 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
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