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Recorded 4 Nov 2026 at 10:01 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.

Microsoft 365 roadmapMicrosoft 365 roadmap

Microsoft Contact Center Intelligence: Tools

Tools are building blocks that let your agent interact with external systems. Tools expand what your agent can do, and your agent can perform various actions in response to user requests or autonomous triggers. Each tool represents a specific capability that your agent can perform. For example, you can equip your agent with tools that perform tasks like:

What it said

Roadmap ID
575274
Status
In development
General availability target
Not stated
Preview target
Not stated
Products
Microsoft Contact Center Intelligence
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Preview
Platforms
Web
Added to the roadmap
28 Oct 2026 23:04 UTC
Last changed
28 Oct 2026 23:04 UTC

Source evidence when recorded

merill-message-center-archive
Complete at observationRead 4 Nov 2026 at 09:18 UTC

Coverage describes the sources at this observation. A complete read then does not establish their current position.

Page history

Changes are dated when recorded; day views use the last saved version from that UTC day, and citations stay fixed.

Cite this version
Field-level log (10)

Up to 100 recent field edits are shown; older edits may be outside retention.

  1. 4 Nov 2026 · 10:01:18 UTC Preview targetOctober CY2026 → Not stated
  2. 4 Nov 2026 · 10:01:18 UTC General availability targetNovember CY2026 → Not stated
  3. 4 Nov 2026 · 10:01:18 UTC Source coverage: microsoft-365-roadmapIncomplete → Not collected
  4. 4 Nov 2026 · 10:01:18 UTC Source coverage: merill-message-center-archiveCurrent
  5. 4 Nov 2026 · 10:01:18 UTC Link: Microsoft roadmap entryhttps://www.microsoft.com/en-us/microsoft-365/roadmap?id=575274 → No longer listed in this observation
  6. 4 Nov 2026 · 10:01:18 UTC SummaryTools are building blocks that let your agent interact with external systems. Tools expand what your agent can do, and your agent can perform various actions in response to user requests or autonomous triggers. Each tool represents a specific capability that your agent can perform. For example, you can equip your agent with tools that perform tasks like: Send emails by using the Office 365 Outlook connector Check the current weather conditions and forecasts Read and write data from Dataverse Read and post messages to Teams → Tools are building blocks that let your agent interact with external systems. Tools expand what your agent can do, and your agent can perform various actions in response to user requests or autonomous triggers. Each tool represents a specific capability that your agent can perform. For example, you can equip your agent with tools that perform tasks like:
  7. 4 Nov 2026 · 07:16:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  8. 3 Nov 2026 · 10:16:39 UTC Source coverage: microsoft-365-roadmapIncomplete → Current
  9. 3 Nov 2026 · 09:13:39 UTC Source coverage: microsoft-365-roadmapCurrent → Incomplete
  10. 29 Oct 2026 · 02:32:28 UTC Link: Microsoft 365 Message Center Archive by Merill Fernandohttps://mc.merill.net/message/RM575274
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 11 Nov 20:03 UTC · 274 of 275 readable · 273 fully read · documentation 469/469 current

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