Roadmap ID 575282
Rolling out
Microsoft Contact Center Intelligence: Connect existing agents from Azure Foundry to agents in CCI
Summary
The new Contact Center Intelligence Conversational Agent Builder allows users to connect existing agents from Azure Foundry to be used as connected agents for agents in CCI. The CCI agent routes queries to the connected Foundry agent, and responds back to the user in either text or speech (via text-to-speech).
- Status
- Rolling out
- General availability target
- Nov 2026
- Preview target
- Oct 2026
- Products
- Microsoft Contact Center Intelligence
- Clouds
- Worldwide (Standard Multi-Tenant)
- Release phases
- General Availability, Preview
- Platforms
- Web
- Added to the roadmap
- 14 Oct 2026
- Last changed
- 14 Oct 2026 · 1d ago
What changed
First observed 15 Oct 2026- 15 Oct 2026 ProductsMicrosoft Contact Center AI → Microsoft Contact Center Intelligence
- 15 Oct 2026 SummaryThe new Contact Center AI Conversational Agent Builder allows users to connect existing agents from Azure Foundry to be used as connected agents for agents in CCAI. The CCAI agent routes queries to the connected Foundry agent, and responds back to the user in either text or speech (via text-to-speech). → The new Contact Center Intelligence Conversational Agent Builder allows users to connect existing agents from Azure Foundry to be used as connected agents for agents in CCI. The CCI agent routes queries to the connected Foundry agent, and responds back to the user in either text or speech (via text-to-speech).
- 15 Oct 2026 TitleMicrosoft Contact Center AI: Connect existing agents from Azure Foundry to agents in CCAI → Microsoft Contact Center Intelligence: Connect existing agents from Azure Foundry to agents in CCI
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