Recorded 15 Oct 2026 at 01:07 UTC. The last complete observation on or before 15 Oct 2026 (UTC). This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.
Microsoft Contact Center Intelligence: Connect existing agents from Azure Foundry to agents in CCI
The new Contact Center Intelligence Conversational Agent Builder allows users to connect existing agents from Azure Foundry to be used as connected agents for agents in CCI. The CCI agent routes queries to the connected Foundry agent, and responds back to the user in either text or speech (via text-to-speech).
What it said
- Roadmap ID
- 575282
- Status
- Rolling out
- General availability target
- November CY2026
- Preview target
- October CY2026
- Products
- Microsoft Contact Center Intelligence
- Clouds
- Worldwide (Standard Multi-Tenant)
- Release phases
- General Availability, Preview
- Platforms
- Web
- Added to the roadmap
- 14 Oct 2026 23:01 UTC
- Last changed
- 14 Oct 2026 23:01 UTC
Recorded links
Source evidence when recorded
- Microsoft 365 roadmap
- Complete at observationRead 15 Oct 2026 at 01:07 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
What changed
First observed 15 Oct 2026No field changes in the recorded history.
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