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Dynamics 365 Sales: Lead management - Prioritize your hottest leads first with next best actions

Summary

Get the next best actions for leads right on your Dynamics 365 leads grid, and navigate to see Sales Qualification Agent's research and pregenerated email suggestions. The actions show a preview of the lead, a summary of why it's a hot or high-intent lead, and the topic that the lead is interested in.

Business Value

Sales Qualification Agent meticulously researches every lead and identifies which ones are hot, warm or cold. When configured to autonomously engage, it identifies the ones that explicitly state their purchase intent. Now, you can see hot and high-intent leads prominently on your leads grid in Dynamics 365 Sales so that you can immediately focus on the next best actions you need to take to build a pipeline. With Sales Qualification Agent, your best move is now right at your fingertips.

Enabled for

Enabled for end users automatically

Status
Launched
General availability target
Sep 2026
Preview target
Aug 2026
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability, Preview
Platforms
Web
Added to the roadmap
16 Oct 2026
Last changed
16 Oct 2026 · today
All Dynamics 365 roadmap items

What changed

First observed 16 Oct 2026

No field changes in the recorded history.

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ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 16 Oct 19:15 UTC · 254 of 255 readable · 253 fully read · documentation 0/410 current