Recorded 16 Oct 2026 at 20:17 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.
Dynamics 365 Contact Center: Omnichannel customer experiences - Use data masking to protect customer data
Customer service representative data masking is a new opt-in feature for Dynamics 365 Contact Center. When enabled, service representatives can select individual messages from the customer and redact them, so the customer's PII isn't stored in your repository. This feature complements the existing automatic data masking rules with both automatic and manual masking. You can be confident that your brand is protecting your customers' valuable information. Business Value: Protect your customers' sensitive data by enabling your customer service representatives to hide any personally identifiable information (PII) that customers inadvertently share. Enabled for: Enabled by admins/makers/marketers for end users
What it said
- Roadmap ID
- 576819
- Status
- Launched
- General availability target
- October CY2026
- Preview target
- Not stated
- Products
- Dynamics 365 Contact Center
- Clouds
- Worldwide (Standard Multi-Tenant)
- Release phases
- General Availability
- Platforms
- Web
- Added to the roadmap
- 16 Oct 2026 19:09 UTC
- Last changed
- 16 Oct 2026 19:09 UTC
Recorded links
Source evidence when recorded
- Microsoft 365 roadmap
- Complete at observationRead 16 Oct 2026 at 20:16 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
What changed
First observed 16 Oct 2026No field changes in the recorded history.
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