Roadmap ID 576819
Launched
Dynamics 365 Contact Center: Omnichannel customer experiences - Use data masking to protect customer data
Summary
Customer service representative data masking is a new opt-in feature for Dynamics 365 Contact Center.
When enabled, service representatives can select individual messages from the customer and redact them, so the customer's PII isn't stored in your repository. This feature complements the existing automatic data masking rules with both automatic and manual masking. You can be confident that your brand is protecting your customers' valuable information.
Business Value
Protect your customers' sensitive data by enabling your customer service representatives to hide any personally identifiable information (PII) that customers inadvertently share.
Enabled for
Enabled by admins/makers/marketers for end users
- Status
- Launched
- General availability target
- Oct 2026
- Preview target
- Not published
- Products
- Dynamics 365 Contact Center
- Clouds
- Worldwide (Standard Multi-Tenant)
- Release phases
- General Availability
- Platforms
- Web
- Added to the roadmap
- 16 Oct 2026
- Last changed
- 16 Oct 2026 · today
More Dynamics 365 changes
All Dynamics 365 roadmap itemsWhat changed
First observed 16 Oct 2026No field changes in the recorded history.
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