Dynamics 365 Commerce: Store Commerce - Enable contextual switching with external apps in POS

How it works

POS to external application : A sales associate is working in POS and needs to use an external system (for example, a specialized parts-search tool). They trigger the Open URL POS operation, which opens the external application.

External application back to POS : After the associate completes their task in the external system (for example, selects a part), the external application calls POS back with the relevant context—for example, a product ID and quantity. POS receives this context and navigates to the correct screen with the information loaded.

Custom context handling : Businesses can add custom logic in POS to determine how incoming context from their external application is interpreted and handled.

Availability

Application : Point of sale (POS)

Setup and configuration

No additional configuration is required in Commerce headquarters or POS. However, to use this feature, the business's IT team must:

Customize the external application to call POS with the appropriate context parameters.

Optionally, add custom logic within POS to interpret and act on the context passed by the external application.

This is a developer-level customization, not an admin or store man…