Recorded 12 Nov 2026 at 03:27 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position.
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Microsoft 365 roadmapMicrosoft 365 roadmap
Dynamics 365 Customer Insights - Journeys: Send each message only once with deduplication for SMS and custom channels
Deduplicates recipients by contact point, so each phone number or custom channel address gets the message once per send.
Eliminates manual post-send clean-up, wasted messaging spend and the customer annoyance of duplicate texts.
Brings SMS and custom channels to parity with email's built-in deduplication.
What it said
Roadmap ID
579903
Status
In development
General availability target
December CY2026
Preview target
Not stated
Products
Dynamics 365 Customer Insights - Journeys
Clouds
Worldwide (Standard Multi-Tenant)
Release phases
General Availability
Platforms
Web
Added to the roadmap
12 Nov 2026 01:35 UTC
Last changed
12 Nov 2026 01:35 UTC
Source evidence when recorded
Microsoft 365 roadmap
Complete at observationRead 12 Nov 2026 at 03:25 UTC
Coverage describes the sources at this observation. A complete read then does not establish their current position.
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