Resolved
Anthropic (Claude) · degraded service
Delays in credit purchases
Posted 1 Sep 23:26 UTC, last seen today 14:09 UTC.
Unknown
Duration: the provider stated no start
2Updates posted
What it affected
As the provider names itWhat the provider posted
Newest first- 2 Sep 01:24 UTCResolvedThis issue has been resolved.
- 1 Sep 23:26 UTCMonitoringWe have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
Around it
From the sources ChangeIntel reads; a match in time is not a causeEarlier incidents in the 14 days before
- Anthropic (Claude): Degraded performance on platform.claude.com and Claude for Microsoft Office 365Service incident · 1 Sep
- Anthropic (Claude): Degraded performance on Claude for Microsoft Office 365Service incident · 1 Sep
- Anthropic (Claude): Degraded performance on claude.ai and Claude CodeService incident · 31 Aug
- Anthropic (Claude): Degraded performance on claude.aiService incident · 31 Aug
- Anthropic (Claude): Elevated errors on Claude Code and Claude CoworkService incident · 28 Aug
What changed
First observed 14 Oct 2026No field changes in the recorded history.
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