Recorded 23 Oct 2026 at 03:39 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.
Support Helpdesk Availability Issues
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).
What it said
- Observed state
- Ongoing
- Stage
- Identified
- Started
- 23 Oct 2026 03:03 UTC
- Services
- Support Site
Recorded links
What changed
First observed 23 Oct 2026- 23 Oct 2026 · 03:39:14 UTC StageInvestigating → Identified
- 23 Oct 2026 · 03:39:14 UTC SummaryOur helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time. For urgent enquiries, Enterprise customers can reach Customer Support on the emergency telephone line. → Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).
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