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Identified Cloudflare · degraded service

Support Helpdesk Availability Issues

Started today 03:03 UTC; still ongoing when ChangeIntel last read it, 2 min ago.

Cloudflare status pageOn the status board
1 h 6 min+ Open so far
3Updates posted
2Other incidents at the same time

What it affected

As the provider names it

Support Site

What the provider posted

Newest first
  1. today 03:37 UTCIdentifiedSupport portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).
  2. today 03:03 UTCInvestigatingOur helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
  3. today 03:03 UTCInvestigatingOur helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time. For urgent enquiries, Enterprise customers can reach Customer Support on the emergency telephone line.

Around it

From the sources ChangeIntel reads; a match in time is not a cause

Elsewhere at the same time

What changed

First observed 23 Oct 2026
  1. 23 Oct 2026 · 03:39:14 UTC StageInvestigating → Identified
  2. 23 Oct 2026 · 03:39:14 UTC SummaryOur helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time. For urgent enquiries, Enterprise customers can reach Customer Support on the emergency telephone line. → Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).

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An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 23 Oct 04:09 UTC · 263 of 264 readable · 260 fully read · documentation 418/442 current

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