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Resolved GitHub · degraded service

Disruption with billing information updates

Posted 24 Sep 16:51 UTC, last seen today 11:33 UTC.

GitHub status pageOn the status board
Unknown Duration: the provider stated no start
8Updates posted
6Other incidents at the same time

What it affected

As the provider names it

GitHub

What the provider posted

Newest first
  1. 24 Sep 20:41 UTCResolvedBeginning on September 22, 2026 at 11:51 UTC, approximately 1,700 users experienced delays and errors when adding or updating billing address information because requests to the address validation service timed out or failed. Within the affected address validation flow, requests failed at an average rate of 69.3%, reaching 100% at peak. An operating system upgrade exposed a compatibility issue in an adapter used by our HTTP client library, causing requests to stall. A subsequent change to shorten request timeouts caused stalled requests to return connection errors and increased the failure rate. We mitigated the incident on September 24, 2026 at 20:24 UTC by changing the HTTP client used for address validation. We have added alerting to detect similar issues sooner and are extending the fix to other integrations.
  2. 24 Sep 20:41 UTCResolvedThis incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.
  3. 24 Sep 20:24 UTCMonitoringThe degradation has been mitigated. We are monitoring to ensure stability.
  4. 24 Sep 20:10 UTCUpdateWe have applied the mitigation and are seeing signs of recovery. We are continuing to monitor the system closely.
  5. 24 Sep 18:22 UTCUpdateWe are continuing to work on mitigation. We will post another update in approximately one hour.
  6. 24 Sep 17:40 UTCUpdateWe have identified the problem and are actively working on mitigation.
  7. 24 Sep 16:51 UTCUpdateWe are investigating failures on billing information updates. Customers may be unable to create or update their billing information in the meantime.
  8. 24 Sep 16:51 UTCInvestigatingWe are investigating reports of impacted performance for some GitHub services.

Around it

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Earlier incidents in the 14 days before

What changed

First observed 14 Oct 2026

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Sources read 14 Oct 11:21 UTC · 251 of 253 readable · 250 fully read · documentation 0/409 current

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