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53 incidents · newest first

Thu 24 Sep1

  • GitHub Disruption with billing information updates last seen 20:41 UTC unknown

    Posted 24 Sep 16:51 UTCUpdated 14d ago

    GitHub

    Beginning on September 22, 2026 at 11:51 UTC, approximately 1,700 users experienced delays and errors when adding or updating billing address information because requests to the address validation service timed out or failed. Within the affected address validation flow, requests failed at an average rate of 69.3%, reaching 100% at peak. An operating system upgrade exposed a compatibility issue in an adapter used by our HTTP client library, causing requests to stall. A subsequent change to shorten request timeouts caused stalled requests to return connection errors and increased the failure rate. We mitigated the incident on September 24, 2026 at 20:24 UTC by changing the HTTP client used for address validation. We have added alerting to detect similar issues sooner and are extending the fix to other integrations.

    7 earlier updates
    1. 24 Sep 20:41 UTCResolvedThis incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.
    2. 24 Sep 20:24 UTCMonitoringThe degradation has been mitigated. We are monitoring to ensure stability.
    3. 24 Sep 20:10 UTCUpdateWe have applied the mitigation and are seeing signs of recovery. We are continuing to monitor the system closely.
    4. 24 Sep 18:22 UTCUpdateWe are continuing to work on mitigation. We will post another update in approximately one hour.
    5. 24 Sep 17:40 UTCUpdateWe have identified the problem and are actively working on mitigation.
    6. 24 Sep 16:51 UTCUpdateWe are investigating failures on billing information updates. Customers may be unable to create or update their billing information in the meantime.
    7. 24 Sep 16:51 UTCInvestigatingWe are investigating reports of impacted performance for some GitHub services.
    Around it6 other incidents at the same time · 5 earlier incidents

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    Earlier incidents in the 14 days before

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