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Incident with Webhooks API

Posted 12 Nov 18:43 UTC, last seen today 13:21 UTC.

Unknown Duration: the provider stated no start
5Updates posted
6Other incidents at the same time

What it affected

As the provider names it

Webhooks

What the provider posted

Newest first
  1. 12 Nov 19:33 UTCResolvedThis incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.
  2. 12 Nov 19:20 UTCMonitoringThe degradation affecting Webhooks has been mitigated. We are monitoring to ensure stability.
  3. 12 Nov 19:20 UTCUpdateWebhooks API has traffic has recovered. We will continue to monitor for stability.
  4. 12 Nov 18:52 UTCUpdateWebhooks API is experiencing timeouts and errors impacting about 1% of customer traffic. We are working through possible mitigation strategies.
  5. 12 Nov 18:43 UTCInvestigatingWe are investigating reports of degraded performance for Webhooks

Around it

From the sources ChangeIntel reads; a match in time is not a cause

Keep track

What changed

  1. Status: Monitoring → Resolved · Incident state: Ongoing → Ended
  2. Status: Investigating → Monitoring
Page history

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Field-level log (6)

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  1. 12 Nov 2026 · 19:38:12 UTC StageMonitoring → Resolved
  2. 12 Nov 2026 · 19:38:12 UTC Observed stateOngoing → Ended
  3. 12 Nov 2026 · 19:38:12 UTC SummaryThe degradation affecting Webhooks has been mitigated. We are monitoring to ensure stability. → This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.
  4. 12 Nov 2026 · 19:22:52 UTC StageInvestigating → Monitoring
  5. 12 Nov 2026 · 19:22:52 UTC SummaryWebhooks API is experiencing timeouts and errors impacting about 1% of customer traffic. We are working through possible mitigation strategies. → The degradation affecting Webhooks has been mitigated. We are monitoring to ensure stability.
  6. 12 Nov 2026 · 18:56:37 UTC SummaryWe are investigating reports of degraded performance for Webhooks → Webhooks API is experiencing timeouts and errors impacting about 1% of customer traffic. We are working through possible mitigation strategies.
ChangeIntel

An IT change radar: releases, security, known issues, retirements, documentation changes, and service status from public sources. Every item links to supporting evidence; dates and statuses can change after they are read.

Sources read 13 Nov 13:11 UTC · 274 of 275 readable · 273 fully read · documentation 469/469 current