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Some sources or documents need attention: 254/255 feeds/APIs · 0/409 docs · checked 06:13 UTC Customize Public modeDiscuss ChangeIntel on Discord
Investigating GitLab.com · outage

Error loading customers.gitlab.com

Started today 04:43 UTC; still ongoing when ChangeIntel last read it, 4 min ago.

GitLab.com status pageOn the status board
1 h 42 min+ Open so far
4Updates posted
4Other incidents at the same time

What it affected

As the provider names it

WebsiteAPIGitLab Customers Portal

What the provider posted

Newest first
  1. today 05:50 UTCInvestigatingNo material updates to report. We'll share another update when we have more information.
  2. today 05:27 UTCInvestigatingNo material updates to report. We are still investigating the root cause.
  3. today 05:10 UTCInvestigatingWe have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.
  4. today 04:43 UTCInvestigatingWe're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected.

Around it

From the sources ChangeIntel reads; a match in time is not a cause

Earlier incidents in the 14 days before

Changed in the 14 days before

What changed

First observed 15 Oct 2026
  1. 15 Oct 2026 SummaryNo material updates to report. We are still investigating the root cause. → No material updates to report. We'll share another update when we have more information.
  2. 15 Oct 2026 SummaryWe have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue. → No material updates to report. We are still investigating the root cause.
  3. 15 Oct 2026 SummaryWe're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected. → We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.
  4. 15 Oct 2026 ServicesGitLab Customers Portal → Website, API, GitLab Customers Portal

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Sources read 15 Oct 06:13 UTC · 254 of 255 readable · 253 fully read · documentation 0/409 current

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