Recorded 15 Oct 2026 at 05:55 UTC. This is what ChangeIntel recorded, including the title, summary, facts and links. It is not a statement of the source's current position. See the latest record.
Service incidentGitLab.com
Error loading customers.gitlab.com
No material updates to report. We'll share another update when we have more information.
What it said
- Observed state
- Ongoing
- Stage
- Investigating
- Started
- 15 Oct 2026 04:43 UTC
- Services
- Website, API, GitLab Customers Portal
Recorded links
What changed
First observed 15 Oct 2026- 15 Oct 2026 SummaryWe have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue. → No material updates to report. We are still investigating the root cause.
- 15 Oct 2026 SummaryWe're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected. → We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue.
- 15 Oct 2026 ServicesGitLab Customers Portal → Website, API, GitLab Customers Portal
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