Resolved
OpenAI · degraded service
Authentication errors for some users
Posted 20 Oct 17:35 UTC, last seen today 23:34 UTC.
Unknown
Duration: the provider stated no start
3Other incidents at the same timeWhat it affected
As the provider names itWhat the provider posted
Newest first- 20 Oct 17:35 UTC On October 20, from 9:35 to 10:35 a.m. PDT, some users near Illinois experienced authentication errors with the API, ChatGPT, and Codex. We rolled back a configuration change, and service was restored.
- today 23:19 UTC ChangeIntel noticed the text change
- today 23:04 UTC ChangeIntel noticed a new title; it was "Authentication errors for some API users"
Around it
From the sources ChangeIntel reads; a match in time is not a causeElsewhere at the same time
- Palo Alto Networks cloud services [Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region
- Cloudflare Cloudflare Secure Web Gateway and DLP enforcement issues for Google Gemini
- Palo Alto Networks cloud services AWS Middle East(Bahrain) outage impacting Cloud NGFW Services.
Earlier incidents in the 14 days before
- OpenAI: File Download errorsService incident · 19 Oct
- OpenAI: Delayed Costs data in the Compliance APIService incident · 2 times, latest 16 Oct
- OpenAI: Widespread feature degradationService incident · 15 Oct
- OpenAI: Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburstService incident · 14 Oct
- OpenAI: Degraded performance in Codex and ChatGPT WorkService incident · 14 Oct
What changed
First observed 21 Oct 2026- 21 Oct 2026 SummaryOn October 20, from 9:35 to 10:35 a.m. PDT, some API users near Illinois experienced authentication errors. We rolled back a configuration change, and service was restored. → On October 20, from 9:35 to 10:35 a.m. PDT, some users near Illinois experienced authentication errors with the API, ChatGPT, and Codex. We rolled back a configuration change, and service was restored.
- 21 Oct 2026 TitleAuthentication errors for some API users → Authentication errors for some users
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