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[Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region

Posted 20 Oct 07:52 UTC; still ongoing when ChangeIntel last read it, 1 min ago.

Unknown Open so far
5Updates posted
5Other incidents at the same time

What it affected

As the provider names it

Cortex XDRUK

What the provider posted

Newest first
  1. 20 Oct 16:06 UTCMonitoringA fix has been implemented and we are monitoring the results.
  2. 20 Oct 14:17 UTCUpdateWe continue to see gradual improvement in the situation and are closely monitoring the status
  3. 20 Oct 11:50 UTCUpdateWe are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue
  4. 20 Oct 10:30 UTCUpdateThe issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact.
  5. 20 Oct 07:52 UTCIdentifiedWe are currently experiencing degraded performance in the UK region.We have identified the root cause and are implementing a fix.
  6. 20 Oct 11:52 UTC ChangeIntel noticed a new title; it was "Degraded Performance in UK Region"

Around it

From the sources ChangeIntel reads; a match in time is not a cause

What changed

First observed 20 Oct 2026
  1. 20 Oct 2026 StageIdentified → Monitoring
  2. 20 Oct 2026 SummaryWe continue to see gradual improvement in the situation and are closely monitoring the status → A fix has been implemented and we are monitoring the results.
  3. 20 Oct 2026 SummaryWe are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue → We continue to see gradual improvement in the situation and are closely monitoring the status
  4. 20 Oct 2026 ServicesUK → Cortex XDR, UK
  5. 20 Oct 2026 SummaryThe issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact. → We are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue
  6. 20 Oct 2026 TitleDegraded Performance in UK Region → [Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region
  7. 20 Oct 2026 SummaryWe are currently experiencing degraded performance in the UK region.We have identified the root cause and are implementing a fix. → The issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact.

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Sources read 20 Oct 23:56 UTC · 258 of 260 readable · 256 fully read · documentation 416/439 current