Resolved
OpenAI · degraded service
Help Center Chat Support Degraded
Posted today 22:02 UTC, last seen today 22:04 UTC.
Unknown
Duration: the provider stated no start
What it affected
As the provider names itWhat the provider posted
Newest first- today 22:02 UTC All impacted services have now fully recovered.
- today 22:04 UTC ChangeIntel noticed the text change
- today 21:54 UTC ChangeIntel noticed the text change
Around it
From the sources ChangeIntel reads; a match in time is not a causeEarlier incidents in the 14 days before
- OpenAI: Delays in customer support responsesService incident · 23 Oct
- OpenAI: New Ad Accounts failing to provision adminsService incident · 23 Oct
- OpenAI: Degraded Performance of Dots on EnterpriseService incident · 22 Oct
- OpenAI: Elevated ChatGPT conversation and Responses API errorsService incident · 22 Oct
- OpenAI: Elevated FedRAMP API error rates for Astra and SolService incident · 21 Oct
What changed
First observed 23 Oct 2026- 23 Oct 2026 · 22:04:56 UTC Posted23 Oct 2026 21:52 UTC → 23 Oct 2026 22:02 UTC
- 23 Oct 2026 · 22:04:56 UTC StageMonitoring → Resolved
- 23 Oct 2026 · 22:04:56 UTC Observed stateOngoing → Ended
- 23 Oct 2026 · 22:04:56 UTC SummaryWe have applied the mitigation and are monitoring the recovery. → All impacted services have now fully recovered.
- 23 Oct 2026 · 21:54:52 UTC Posted23 Oct 2026 21:30 UTC → 23 Oct 2026 21:52 UTC
- 23 Oct 2026 · 21:54:52 UTC StageInvestigating → Monitoring
- 23 Oct 2026 · 21:54:52 UTC SummaryWe’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at [email protected] for assistance. We apologize for the inconvenience and will provide updates as they become available. → We have applied the mitigation and are monitoring the recovery.
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