Investigating
OpenAI · degraded service
Delays in customer support responses
Posted today 03:57 UTC; still ongoing when ChangeIntel last read it, 2 min ago.
Unknown
Open so far
1Other incident at the same timeWhat it affected
As the provider names itWhat the provider posted
Newest first- today 03:57 UTC As a temporary solution, customers looking to reach out to OpenAI Support can email [email protected].
- today 03:59 UTC ChangeIntel noticed the text change
Around it
From the sources ChangeIntel reads; a match in time is not a causeElsewhere at the same time
- Cloudflare Support Helpdesk Availability Issues
Earlier incidents in the 14 days before
- OpenAI: New Ad Accounts failing to provision adminsService incident · 23 Oct
- OpenAI: Degraded Performance of Dots on EnterpriseService incident · 22 Oct
- OpenAI: Elevated ChatGPT conversation and Responses API errorsService incident · 22 Oct
- OpenAI: Elevated FedRAMP API error rates for Astra and SolService incident · 21 Oct
- OpenAI: Elevated error rates for gpt-5.6-luna API requestsService incident · 21 Oct
What changed
First observed 23 Oct 2026- 23 Oct 2026 · 03:59:18 UTC Posted23 Oct 2026 03:41 UTC → 23 Oct 2026 03:57 UTC
- 23 Oct 2026 · 03:59:18 UTC SummaryWe are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations. → As a temporary solution, customers looking to reach out to OpenAI Support can email [email protected].
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