Resolved
Palo Alto Networks cloud services · degraded service
Cloud NGFW for AWS: Management Portal access errors
Posted 9 Oct 20:33 UTC, last seen 12 Oct 10:19 UTC.
What it affected
As the provider names itWhat the provider posted
Newest first- 9 Oct 20:55 UTCResolvedMessage:This incident has been resolved. Access to the Cloud NGFW for AWS management portal is fully restored.Beginning at approximately 18:05 UTC, a configuration change applied during a routine internal deployment caused the portal's content delivery layer to lose access to its origin, resulting in "Access Denied" errors for users loading the portal. We corrected the access configuration and confirmed the portal is serving normally.
- 9 Oct 20:33 UTCInvestigatingWe are investigating reports of "Access Denied" errors when accessing the Cloud NGFW for AWS management portal. Multiple customers are affected. Firewall traffic processing is not impacted - this issue is limited to portal access. We will provide an update within 30 minutes.
Around it
From the sources ChangeIntel reads; a match in time is not a causeElsewhere at the same time
- Cloudflare Cloudflare One Clients are incorrectly challenged on some sites
- Cloudflare Cloudflare API service issues
- Anthropic (Claude) Elevated errors on platform.claude.com
What changed
First observed 14 Oct 2026No field changes in the recorded history.
Cite this recorded revision to keep the same title, summary, facts and links when the page changes.
A day selects the latest observation by the end of that UTC day; today's selection can change until midnight. History starts when this installation records it.
Keep track
- Service status now: every provider ChangeIntel reads, with ongoing incidents first.
- Status RSS feed: new and ended incidents as they happen.
- Everything about Palo Alto Networks: its changes, known issues and incidents on one timeline.