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Admin center: Service degradation

Posted 12 Nov 19:30 UTC, left the provider's feed by 12 Nov 20:34 UTC.

Unknown Duration: the provider stated no start
6Other incidents at the same time

What it affected

As the provider names it

Admin center

What the provider posted

Newest first
  1. 12 Nov 19:30 UTC User impact: Users may be unable to connect to multiple Microsoft 365 services. More info: Potentially impacted services include: - Exchange Online - Microsoft Teams - SharePoint Online - Microsoft Copilot 365 - Microsoft Defender XDR Current status: We're aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've determined that the elevated load isn't driven by an overall increase in traffic, but by a large number of servers being unexpectedly unavailable, which is shifting load onto the remaining infrastructure. We're investigating what's causing these servers to become unavailable while we work to safely return them to service. Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services. Next update by: Thursday, November 12, 2026, at 10:00 PM UTC
  2. 12 Nov 19:48 UTC ChangeIntel noticed a new title; it was "Users may be unable to connect to multiple Microsoft 365 services"

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What changed

  1. Incident state: Ongoing → Ended
  2. Title changed
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  1. 12 Nov 2026 · 20:34:28 UTC Observed stateOngoing → Ended
  2. 12 Nov 2026 · 19:48:32 UTC TitleUsers may be unable to connect to multiple Microsoft 365 services → Admin center: Service degradation
ChangeIntel

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Sources read 15 Nov 03:49 UTC · 252 of 275 readable · 247 fully read · documentation 469/469 current