Dynamics 365 Business Central: Ecommerce - Process Shopify order changes, exchanges, and refunds

Business Value

Keep edited and exchanged Shopify orders aligned when you create sales documents and process refunds.

Details

When a Shopify return includes a replacement item, the connector imports the returned item and the exchange item together and adds them to a sales credit memo or sales return order. You can keep both items on the same document or move the exchange item to a new sales document.

Example: Process an exchange

A customer orders, pays for, and receives an item. You import and process the Shopify order in Business Central, where it becomes a posted sales invoice. Later, the customer decides that the item doesn't fit and returns it in exchange for a replacement item.

The connector imports the updated Shopify order and its linked refund. When you choose Create Sales Document , the connector creates the document type selected in Process Returns as : a sales credit memo or sales return order. The returned item has a positive quantity on the new document, and the exchange item has a negative quantity.

You can post the document with both lines, or you can keep the returned item on the credit memo or return order and move the exchange item to a separate sales document. To…