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Some sources or documents need attention: 258/260 feeds/APIs · 416/439 docs · checked 23:56 UTC Customize Public modeDiscuss ChangeIntel on Discord
Monitoring GitLab.com · outage

404s on customers.gitlab.com

Started 20 Oct 21:56 UTC; still ongoing when ChangeIntel last read it, 1 min ago.

GitLab.com status pageOn the status board
2 h 7 min+ Open so far
4Updates posted
2Other incidents at the same time

What it affected

As the provider names it

GitLab Customers Portal

What the provider posted

Newest first
  1. 20 Oct 23:51 UTCMonitoringThe Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.
  2. 20 Oct 23:15 UTCInvestigatingWe’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
  3. 20 Oct 22:47 UTCInvestigatingWe’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
  4. 20 Oct 21:56 UTCInvestigatingWe've investigating 404s on the customers panel. We'll update as we learn more

Around it

From the sources ChangeIntel reads; a match in time is not a cause

Earlier incidents in the 14 days before

What changed

First observed 20 Oct 2026
  1. 20 Oct 2026 StageInvestigating → Monitoring
  2. 20 Oct 2026 SummaryWe’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more. → The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.
  3. 20 Oct 2026 SummaryWe've investigating 404s on the customers panel. We'll update as we learn more → We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.

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Sources read 20 Oct 23:56 UTC · 258 of 260 readable · 256 fully read · documentation 416/439 current

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