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The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.
3 earlier updates
20 Oct 23:15 UTCInvestigatingWe’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
20 Oct 22:47 UTCInvestigatingWe’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
20 Oct 21:56 UTCInvestigatingWe've investigating 404s on the customers panel. We'll update as we learn more
Around it2 other incidents at the same time · 5 earlier incidents
A fix has been implemented and we are monitoring the results.
4 earlier updates and 1 change ChangeIntel noticed
20 Oct 14:17 UTCUpdateWe continue to see gradual improvement in the situation and are closely monitoring the status
20 Oct 11:50 UTCUpdateWe are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue
20 Oct 10:30 UTCUpdateThe issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact.
20 Oct 07:52 UTCIdentifiedWe are currently experiencing degraded performance in the UK region.We have identified the root cause and are implementing a fix.
20 Oct 11:52 UTC ChangeIntel noticed a new title; it was "Degraded Performance in UK Region"
Around it5 other incidents at the same time · 2 earlier incidents · 1 change in the 14 days before
Elsewhere at the same time · within 12 hours of its start